Refunds & Exchanges
To be eligible for a refund or exchange, you must first contact us at within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Guaranteed Delivery Time

We guarantee delivery within 60 calendar days. if you do not receive your order in 60 calendar days - we will refund you in full. You will not be refunded if you request a refund before 60 calendar days if your package is still in transit.

⚠ Warning: Due to the current events, all processing times, shipment and delivery times might take longer than usual.

We operate at our maximum capacity to provide our customers with the best experience, however, some things (like shipping delays, postal service bandwidth, and customs holds) are just outside of our control, so you might experience delays in the delivery times. Please keep this in mind when you place the order.

Lost or Stolen Packages
RC Flip is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, RC Flip will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.